• Terms and Conditions
  • Terms and Conditions

Cyclingtours-Europe

All bicycle trips are operated and carried out by de Dutch Travelcompany Fitál Vakanties.

Travel conditions

The CyclingTours-Europe tours are according to the Travel Conditions of the General Dutch Association of Touroperators (ANVR). This association publishes the ANVR travel conditions that includes the rights and duties of both the touroperator and participants. These conditions are available in English.

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Reservations

You only can make a reservation directly at our website or by calling us.
As soon as you make a reservation you will receive a confirmation of this reservation within 48 hours. This confirmation is at the same time your invoice. For the groups tours there can be a restriction that the tour will be operated only from a minimum of participants. At the tour you will find the remark if the tour will be guaranteed or not yet. If the tour will be cancelled due to lack of interest you will be informed in due time and you will receive back all payments you already made.
Travel documents will by sent by email 2 weeks prior to departure.

Payment

The costs of the trip need to be paid in Euro’s (€). 15% Deposit must be paid after confirmations and the balance 42 days before the start of your trip. Payments through all regular Credit Card are possible  by EMS paylink. Please note that some creditcard companies charge expenses off 3%.These costs will be for your account. Payment instructions you will find on the invoice.

Cancelation Policy

If for some reason you have to cancel the trip the following deductions will apply:

Till 42 day  before departure   15% Deposit 
41 til 28 day   35%
28 till 21 day   40%
21 till 14 day  50%
14 day till 5 day   75%
5 day til departure  90%
On the day of departure and no show 100%

 

Complaints

Should there be any complaints despite of our efforts please contact us immediately. According to ANVR conditions we cannot deal with complaints submitted after the trip if your complain is not reported during the tour.

Dutch Guarantee Fund                 

Financial Protection and Security

Fital Vakanties ( Chamber of Commerce registration number23044959)  is a registered participant of SGR. You can verify this on www.sgr.nl. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

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Daily programs can be subject to change without notice.

Please note these prices are based on the current fuel prices and taxes (November 2017). Should there be any increase we are entitled to ask you for a supplement

  • I enjoyed to Danube tour very much- the weather was beautiful- the company was enjoyable. JC. Zeyl, Canada
  • Bob and I think about our adventure frequently including all the great locations we rode thru on our bicycles. L. Carter, USA
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